Privacy Policy

Information we collect

We aim to collect only what we need to sell, deliver, and support the software:

• Contact details you provide, such as the email address you enter at checkout for license delivery.
• Purchase and license information, including order identifiers and activation status.
• Limited technical data such as IP address, browser type, and pages visited, collected through standard web server logs and any analytics we enable.

Payment processing

Payments are handled by third-party payment providers (such as Stripe, Lemon Squeezy, or Paddle). We do not store full payment card numbers on our servers. Your payment information is processed by the provider under their own terms and privacy policies, and we receive only the transaction details needed to fulfill and support your order.

Trading credentials and the software

Botfolio is local desktop software. Any brokerage, market data, or platform credentials you use with the software are intended to be stored on your own device — for example, in your operating system credential manager — and are not transmitted to or collected by us as part of normal operation. You are responsible for safeguarding these credentials.

How we use information

We use the information we collect to:

• Deliver license keys and provide access to the software.
• Provide customer support and respond to your requests.
• Process transactions and prevent fraud or abuse.
• Maintain, improve, and secure the site and the software.
• Send service-related messages, and, where permitted, occasional product updates you can opt out of.

Cookies and analytics

The site may use cookies or similar technologies for basic functionality and, if enabled, privacy-conscious analytics to understand aggregate usage. You can control cookies through your browser settings; disabling them may affect some functionality.

Sharing of information

We do not sell your personal information. We share information only with service providers who help us operate (such as hosting, payment, and email providers), when required by law, or in connection with a business transfer. These providers are expected to handle your information consistently with this policy.

Data retention and security

We retain information for as long as needed to provide the software, meet legal and accounting obligations, and resolve disputes. We use reasonable technical and organizational measures to protect information, but no method of transmission or storage is completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us at support@getbotfolio.com.

Children's privacy

The site and software are intended for adults and are not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above, and your continued use of the site or software constitutes acceptance of the updated policy.

Contact

Questions about this policy? Contact us at support@getbotfolio.com.